Returns & Exchanges
At True Kit USA, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. We strive to make the process as seamless as possible to ensure your wardrobe always fits your style perfectly.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing